Streamline customer relationships
Accelerate your exchanges, improve customer satisfaction and increase efficiency.
Thanks to the automatic response suggestion and intelligent email routing integrated into the Datakeen platform.
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What are automatic replying and intelligent email routing?
The Datakeen platform automatically analyzes your incoming emails and offers relevant answers thanks to AI.
The messages are then automatically routed to the right teams according to the keywords, the intentions detected or the business rules.
Semantic comprehension
Contextual response suggestions
Automatic routing
Messaging that understands and acts
The Datakeen platform uses artificial intelligence to analyze incoming emails, understand their intent and propose appropriate actions.
Suggested responses can be validated or edited, while automatic routing ensures that every message arrives at the right team.
Automatic suggestions
Messages intelligently generated according to the context of the email received.
Custom rules
Define your own criteria for grouping and redirecting emails.
Dynamic routing
Automatic assignment to the right teams or responsible persons.
Continued adaptation
The system learns and improves according to your validations and feedback.
Improve the efficiency of your exchanges without losing quality
The suggestion and routing engine ensures a faster, more relevant response and better organization of your teams.
Faster response
Reduce the time it takes to process incoming requests.
Less manual load
Automate repetitive tasks effortlessly.
Reinforced quality
Offer consistent and contextualized answers automatically.
More productive team
Each message goes directly to the right person.
Increase efficiency with email automation
Rapidity
Respond to emails faster thanks to automatic suggestions.
Coherence
Uniformity of responses regardless of the sender or the situation.
Fluidity
Intelligent routing simplifies the assignment and monitoring of exchanges.
Productivity
Your teams devote their time to high-value tasks.
“With Datakeen, we were able to industrialize the analysis of emails and customer requests and make the routing of requests more reliable, while keeping control of business choices and processing scenarios.”
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