Discours Prix Enedis National

Datakeen wins first place at national startup contest

datakeen remport prix enedisDatakeen and Enedis (EDF) Regional Head Office Ile de France Ouest won the Start Up 2018 competition in the Customer Relations category, following a competition involving 350 start-ups.

Specifically, Enedis uses Datakeen’s Artificial Intelligence platform to:

  • Transform thousands of customer returns (mails, verbatim of phone calls, handwritten letters, voice) into levers of continuous improvement
  • Detect trends in customer satisfaction and insatisfaction
  • Suggest targeted plans as well as personalized answers.
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