Email processing and routing
Reduce email processing time with our intelligent
With the increase in internet ordering, customers are becoming more demanding of the service provided by companies. More than 60% of consumers believe that an email response should be provided within one business day. At the same time, almost two thirds of customers consider that a positive experience with a brand is more influential than a good advertisement. Customer service is therefore a key part of your customer satisfaction strategy.
To meet these expectations and avoid friction, it is therefore necessary to adapt the way you organize customer service. Improving productivity and the quality of the answers proposed by the agents can have a significant impact on your business. A common solution is to take advantage of the specialization of each agent so that the person best able to answer receives the email directly. With our email routing solution, this task can be automated for an incomparable reduction in processing time.
How does it work? Our artificial intelligence platform identifies email routing patterns and then reproduces them. In a few seconds, the semantic content is analyzed, then the email is transferred to the person who can process it.
Up to 100 emails transferred per minute
80% time saving on average
No untimely transfer of emails between employees
Increased satisfaction among customers, employees and managers
Increase the speed and accuracy of your customer service by automating the transfer of incoming emails to agents who are able to use the technical vocabulary and respond specifically to the customer request. Thanks to our solution, avoid the transfer of emails between agents and answer directly to the final customer. Benefit from a considerable saving in processing time and improve the customer experience.
Still not convinced?
Find out how our partners benefit from email routing.
Our client needed to manage the large number of emails received daily by their teams. There was an urgent need to relieve the workload of the customer service staff or to hire new people. A short term solution as the company was growing rapidly. Instead, our software allowed for a much better organisation by redirecting incoming emails to the most qualified person to answer. A considerable time saving for each employee. Using machine learning, our AI analyses email transfers between employees and then automatically reproduces the routing patterns.