Answer IA
Responses to customer reviews
Respond automatically to every customer review. Boost your e-reputation and drive-to-store with reviews. Build a relationship of trust with your customers.
They trust us
+Platforms
Respond to 100% of comments, on all customer review platforms.
Personalized
Send a personalized, empathetic response tailored to each opinion.
Moderation
Our tool checks the veracity and validity of reviews to eliminate lies.
Analysis
Analyze feedback by sales outlet and identify areas for improvement.
Use cases
Responding to customer feedback in different sectors
Don't worry about answering your customer reviews - AnswerIA does it for you! Whether you're a franchisee, a large chain store or an independent, AnswerIA provides the ideal solution, at a price that's right for you.
CHAINS & FRANCHISES
Ensure the online reputation of each outlet
AnswerIA platformAutomate review response for each outlet. Perform site-specific analyses.
SHOPPERS
Attract more customers to your store
PersonalizationSave time by automating responses to comments. Our AI adapts its style to your brand and your customers.
E-reputation
Boost your e-reputation and your drive-to-store
88% of consumers say they read reviews before making a purchase.
Improve the reputation of your Google Business listing and increase the visibility of your establishment. AnswerIA responds to every customer comment and boosts your Google rating.
Attract new customers
Improve your Google rating by replying to all your comments. Change the minds of unhappy customers with personalized, empathetic responses.
Retain your existing customers
Demonstrate your commitment to customer satisfaction. Answer IA responds to every customer review, whether positive or negative. Build a relationship of trust with your customers.
Image de marque
Answers that reflect your brand
Offer a personalized, responsive response to every customer review. Answer IA adapts its tone and vocabulary to your brand's image. Ensure consistency in your messages and responses to feedback.
Answer tone
Would you like your answers to be more elaborate? more direct? more friendly in tone? or more serious and descriptive? It's possible!
Appropriate vocabulary
Hospitality, catering, trade, or banking, ... Whatever your field, our AI uses a vocabulary adapted to your needs.
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Set your brand image, tone of voice and vocabulary from your administrator interface.
Customer confidence
Reassure unhappy customers, change their minds
Build a relationship of trust with your customers. Answer IA helps you reassure dissatisfied customers. Try to change their minds with responsive, understanding service.
Empathy
Answer AI shows empathy and tries to alleviate tricky situations so that unhappy customers change their minds.
Reactivity
Increase your responsiveness to customer feedback. Datakeen reduces the time you spend writing responses.
Trust
Demonstrate your commitment to customer feedback. Earn your customers' trust by responding to every comment.
Remove misleading and malicious comments
Have you received a malicious comment, spam or a totally false review? Our tool takes care of the entire reporting procedure. It's easy to have misleading reviews removed.
Automated detection of malicious comments
Controlling the language and tone used in customer reviews
In doubt? Our AI asks for your approval to report a review
Analytics
Benefit from a powerful, detailed analysis tool
Analyze customer reviews for each location. Visualize KPIs, identify recurring verbatims and pinpoint areas for improvement. Our analysis tool helps you boost customer satisfaction.
Segment by point of sale
Provide each franchisee with a detailed analysis of their customer feedback. View comments for each outlet.
Global analysis
Identify points of satisfaction and possible improvements. Collect verbatims according to their occurrence.
Evolve your customer relations
Our experts are available to present our customer review management solution and its benefits for your teams and your company.
Find out more about customer reviews
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Frequently asked questions
Management of customer reviews
There are many ways to encourage customers to leave a review. You can opt for one of the following: To prevent customer frustration from escalating, respond quickly to negative customer reviews. An unhappy customer and/or a very negative review can be destructive for your business. Show empathy and express your regret. Don't forget to invite him or her into the discussion to find out more about the problems he or she has encountered. This may also change his or her mind about the bad comment. Once you've gained access to our SaaS platform, we'll guide you through a step-by-step onboarding process. During this, you'll be asked to log in to your various Google Business accounts so that we can access them. Once the configuration is complete, you'll be able to take immediate advantage of our customer relationship management solution. Customer review response tools enable you to respond quickly and keep to the same guidelines. Our tool doesn't get bored or tired: it responds professionally to all customer reviews. Datakeen saves you time and energy, while delivering a consistently optimal customer experience. At the same time, these platforms help you to better understand your qualities and areas for improvement with precise anaylses and comparisons between reviews. Customer reviews are highly valued by users, who place more trust in brands with good ratings. As a result, users launch more itineraries, visit the website more easily and call more frequently to shops with good reviews. As a result, these brands move up the search pages and gain ever greater visibility. Our customer review management tool supports the following platforms: Google Business, TripAdvisor and Trustpilot. However, on request and for specific projects, it is possible to integrate and collect testimonials from a third-party information system.