of customer reviews
Discover our all-in-one customer review management platform. Improve your online reputation and your drive to store by automating responses to customer reviews.
Respond quickly to 100% of customer reviews on platforms like Google Business
Improve your SEO and website visibility by responding to every Google customer review
Drive to store
Increase traffic at the point of sale and build customer loyalty by demonstrating your commitment
Is it for you?
Customer review management is a must in many fields: hotels, restaurants, culture, entertainment and gas stations. As soon as you have a point of sale, Google reviews can bring in new customers or push some away.
Good management of Google customer reviews can help you improve your rating. Indeed, when you respond to reviews, your customers can change their rating. Google also takes this into account on its search pages (SERP) and increases your visibility.
Thus, the cumulative effect of a better rating and higher visibility increases your sales. We can see that a simple 0.1 point increase on your Google rating can increase your conversion rate up to +25%.
Why respond to customer reviews?
Up to +116% increase in visits to your website
A good rating attracts the eye and attention of users, who will click more easily. In addition, responding to Google customer reviews demonstrates the importance you place on customer experience and satisfaction. It also shows Google that you are active on your account. As a result, the algorithm will give you a higher ranking in the search pages.
Drive to store
Up to +30% of physical visits to the point of sale
Good results on Google customer reviews bring better online visibility, but not only. Because your points of sale are better referenced, customers have more confidence in your brand, they contact you more frequently, they initiate routes to them more easily (+27% on average), etc. In short, they go to the store more easily.
95% of consumers say they are influenced by customer reviews
Responding to customer reviews (positive and negative) is a proof of your involvement in customer satisfaction. A personalized and empathetic response creates a relationship of trust between customers and the company. This attracts new customers and builds loyalty among current customers.
How does it work?
A customer review is published
A customer publishes a review on one of the sites taken into account, such as Google Business, TripAdvisor, Facebook, TrustPilot, Amazon, etc. This review is automatically transferred to our customer review platform. We centralize your customer reviews so that you can respond quickly to all your customers.
Our tool analyzes the customer opinion
La note attribuée, le contenu et le ton de l’avis client sont analysés. Notre plateforme comprend la nature des avis et recherche les aspects positifs et les irritants mentionnés par l’utilisateur. L’utilisation de l’intelligence artificielle nous permet d’obtenir ici une précision sans pareil.
An answer is suggested
Our tool then generates a relevant response based on the analysis of the customer review. The responses to comments are personalized, clear and empathetic. The speech is adapted according to each review. All you have to do is read it again, modify it if necessary and publish it directly from our platform.
Analysis and follow-up of action plans
You receive personalized analyses based on each point of sale. You can track the performance of each store with the evolution of Google or Facebook customer reviews. Build your action plans and monitor their effectiveness from our intelligent platform.
Avis clients – Nos études de cas
Notre client profite de notre plateforme pour automatiser les réponses aux avis clients Google Business de +3000 emplacements. L’entreprise a ainsi augmenté la fréquentation de ses boutiques et la fidélisation de ses clients.
Notre partenaire utilise notre outil pour quantifier et piloter les principales sources d’insatisfaction. Le suivi des avis client permet bâtir des plans d’action locaux et d’améliorer la satisfaction client en réduisant les délais de traitement.
Centralize customer reviews on a single platform.
Classify emails and Google reviews by content.
Drafting of answers
Take advantage of suggested responses for each review or email.
En savoir plus sur la force
des avis clients
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expérience incroyable ?
Our experts are available to present our customer review management solution and its benefits for your teams and your company.
Frequently asked questions
Why use a customer review response tool?
Customer review response tools allow you to respond quickly and stay on track. Our tool doesn't get tired, it doesn't get bored: it responds to all customer reviews in a professional manner. Datakeen saves you time and energy while providing a consistently optimal customer experience. At the same time, these platforms help you to better understand your qualities and areas for improvement with precise anaylsis and comparison of reviews.
What is the impact of customer reviews on local SEO?
Customer reviews are highly valued by users, who trust brands with good reviews more. As a result, users initiate more routes, go to the website more easily and call more frequently the brands with good reviews. As a result, these brands move up in the search pages and get more and more visibility.
How to respond to a negative customer review?
To prevent customer frustration from escalating, respond quickly to negative customer reviews. Be empathetic and express your regret. Don't forget to invite him or her into the discussion to learn more about the problems he or she encountered. This may also change his or her mind about the rating left.