Answer IA
Email forwarding and routing
Automated email routing lets you build a more responsive and accurate customer service. Reduce the workload of your advisors while developing your customer relations.
Benefits
Why automate email routing?
Increase the speed and accuracy of responses to your customers, and reduce the burden of customer service on your teams. Automatic email routing helps you build quality customer relationships.
Response time
Don't waste another second forwarding emails, our AI takes care of the routing for you.
Accuracy of answer
Make sure every email is handled by your industry expert.
Team motivation
Avoid incessant transfers and endless searches for expert answers.
A single contact or customer support email? Automatic routing is for you!
Do you receive all your customer support on an email aggregator? Save your entire team time by automating email routing. Develop a relationship of trust with your customers thanks to improved responsiveness.
Identify the category of problem encountered
Search for the person responsible or expert for the problem
Setting up rules specific to the category or question asked
Automatic email forwarding
How it works
How does it work?
Increase efficiency and responsiveness with email routing. Our AI identifies the problem encountered, determines the person best qualified to respond and forwards the email.
Typing
Our IA understands the problem addressed in the email and determines the associated category.
Identification
Automate the search for the right specialist for each category of problem.
Transfer
In less than a few seconds, the transfer is completed and an answer can be given.
Why AI?
What role does AI play in email routing?
Artificial intelligence adds a layer of reliability and flexibility to our automated routing tool. Benefit from the full power of AI to boost your responsiveness.
Learning transfer habits
The use of artificial intelligence increases transfer accuracy.
Thanks to a learning and adaptation phase, the AI is able to choose the right person to answer a given question.
Understanding the text and the attachment
Automating emails can be a challenge due to the large number of attachments they contain.
Datakeen's AI can open and understand the content of JVs to increase the accuracy of email routing.
Identification of the employee concerned
Identifying the person concerned by an email can be complex. Job changes and the addition of new functions make this a real challenge.
Thanks to training periods (and the possibility of setting continuous learning parameters), the AI responds with great reliability.
Flexible routines, easy integration
Take advantage of gradual integration and simplified learning for all your teams.
Whether for comprehension or identification, artificial intelligence makes it possible to combine automatic learning with pre-defined routines.
Evolve your customer relations
Would you like to know more about email routing? Enter your contact details in this form and our team will get in touch.
Find out more about email routing
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Frequently asked questions
Email routing
Email routing is the transfer of emails received in a shared inbox to the inbox of a specific person.