Intelligent e-mail response
Increase customer loyalty and sales with more efficient customer service. Datakeen automates your e-mail responses, leaving your staff to concentrate on the most complex requests.
Improve customer satisfaction by strengthening your customer service
Answer 100 customer e-mails every minute
Benefit from precise answers thanks to an intelligent solution
Bring personalized service to customers who need it
Easily measure request frequency and customer service results
Automate responses to frequently asked questions
Get all your customers a response in record time with our solution. Our platform understands and classifies emails to generate a tailored response. Use our hybrid system, which requires manual validation, or let our solution handle the requests it knows how to classify.
Offer a personalized response to complex requests
For more complex requests, they are transferred directly to the employee best placed to respond. Help your employees save time and further reduce response times with our optimized visualization tool.
Keep a global view of customer satisfaction
Drive customer service excellence and minimize customer churn. Thanks to our global view, you can easily track and measure key service indicators such as response time, number of responses, customer satisfaction and re-purchase after a customer service request.
Our technology
Based on artificial intelligence, our technology is highly efficient yet highly adaptable.
After brief training, our solution delivers answers that respect your brand's image and follow the tone previously used.
