Background

80% of your customers’ requests and complaints emails concern less than 20% of customer themes.

Challenges

Customers are becoming more and more demanding and versatile. They want immediate and personalized responses to their requests. The processing and writing of emails, with the right relational signature, has become a lever for improving customer relations and satisfaction.

Solution

Datakeen allows you to read, categorize and write an automated response suggestion to your customers or contacts. The solution integrates easily with your email processing system and response drafts are written for each email.