Email processing and routing
Reduce email processing time with our intelligent processing and routing solution.
With more and more orders being placed over the Internet, customers are becoming increasingly demanding when it comes to the service provided by companies. More than 60% of of consumers believe that an email response should be provided in less than one working day. At the same time, almost 2 thirds of customers consider a positive experience with a brand to be more influential than good advertising. Customer service is therefore an important part of your customer satisfaction strategy.
To meet these expectations and avoid friction, you need to adapt the way you organize your customer service. Improving the productivity and quality of agent responses can have a significant impact on your business. A common solution is to take advantage of the specialization of each agent, so that the person best placed to respond receives the e-mail directly. Thanks to our email routing solution, this task can be automated, for an incomparable reduction in processing time.
How does it work? Our artificial intelligence platform identifies and reproduces email routing patterns. In just a few seconds, the semantic content is analyzed, and the e-mail is forwarded to the person who can process it.
Up to 100 e-mails transferred per minute
80% time saved on average
No untimely transfer of e-mails between employees
Increased satisfaction among customers, employees and managers
Increase the speed and accuracy of your customer service by automating the transfer of incoming e-mails to agents who are able to use the technical vocabulary and respond specifically to the customer's request. Thanks to our solution, you can avoid transferring e-mails between agents and respond directly to the end customer. You'll save considerable processing time and improve the customer experience.
Still not convinced?
Find out how our partners benefit from email routing.
Our customer needed to manage the large number of emails received daily by its teams. There was an urgent need to relieve the workload of customer service employees, or to hire new staff. A short-term solution, given that the company was growing rapidly. On the contrary, our software enabled much better organization by redirecting incoming emails to the person best qualified to answer them. A considerable time-saver for every employee. Thanks to machine learning, our AI analyzes e-mail transfers between employees, then automatically reproduces the routing patterns.