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The company is elected every day by its customers - François Michelin.
Customer satisfaction has become a top priority for companies in recent years . At the heart of this issue is the Customer Relations Department. We make it easy for your customer relations department to benefit from the power of AI .
Our solution includes 3 modules to boost your customer relations:
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CUSTOMER SATISFACTION
To understand your customers better, you need to listen better.
You receive feedback from your customers in many different forms: requests, complaints, proposals and suggestions. In order to implement relevant action plans based on this feedback, you need to be able to quantify the main sources of customer dissatisfaction or satisfaction.
Datakeen helps you classify these returns and track their evolution over time.
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DETECTION OF WEAK SIGNALS
Your product and/or service offering evolves over time, and with it new sources of satisfaction and dissatisfaction. How can you detect these new trends? Thanks to its AI engine, Datakeen helps you pick up on weak signals within the platform, so you can be proactive with your customers.
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PERSONALIZED ANSWERS
When a recurring problem is identified, customer relations managers sometimes have to send similar messages to customers. These low value-added operations can lead to delays in processing complaints. Take advantage of Datakeen's automated and personalized response capabilities to speed up the handling of your customers' complaints.
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Interested? Let's discuss your issues and request a demo.
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Companies are elected every day by their customers - François Michelin.
Customer satisfaction has become in recent years a top business priority . At the core of this challenge is the Customer Relationship Service. We enable your Customer Relationship Service to benefit from the power of AI in all simplicity.
Our solution includes 3 modules to boost your Customer Relationship:
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CUSTOMER SATISFACTION
Better understanding of your customers requires better listening.
You receive feedback from your customers but they are very often of different nature: requests, complaints or proposals and suggestions. In order to put in place relevant action plans based on this feedback you must be able to determine precisely the volume of each category of customer feedback.
Datakeen helps you classify your customers feedback and track the evolution over time.
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DETECT WEAK SIGNALS
Your offer in terms of products and / or services evolves over time and they evolve new sources of satisfaction and dissatisfaction unfold. How to detect these new trends? With it's AI Datakeen helps you pick up weak signals within the platform in order to be proactive regarding your customer's needs.
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TAILOR-MADE ANSWERS
When a recurring problem is found, customer relationship managers are sometimes asked to send similar messages to customers. These low value-added operations can lead to delays in claims processing. Take advantage of Datakeen's automated and tailor-made answering capabilities to accelerate your customer claims management.
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